Autism Visuals 46 Wheelers, Epping, CM16 5AL ICO Registration Number: [ICO number to be added once registered]

Data Contact: [email protected]

1. Who We Are

Autism Visuals ("we", "us", "our") is the data controller for personal information collected through this website and our services.

This policy explains what information we collect, how we use it, and the rights you have over it.

2. Information We Collect

We may collect:

Identity data: your name

Contact data: email address, phone number, postal address

Order data: products purchased, order history, and payment confirmation (we do not store full card details)

Enquiry data: details you provide when contacting us, including your child's age range where you choose to share it

We do not collect any Special Categories of Personal Data (such as data concerning race, religion, or health) about you or your child. Any mention of your child's age is used only to help us answer your enquiry or recommend suitable products, and providing it is always optional.

3. How We Collect It

Information is collected directly from you when you:

Place an order or create an account

Contact us through our website contact form

Subscribe to our mailing list or marketing communications

Interact with us on social media

4. Legal Basis for Processing

We process your personal data on the following bases:

Performance of a contract, when you place an order with us

Legitimate business interests, such as responding to enquiries and improving our service

Legal compliance, where we are required to keep records (for example, for tax purposes)

Consent, where you opt in to receive marketing communications

5. How We Use Your Information

We use your personal information to:

Process and fulfil your orders

Respond to questions and enquiries

Send you updates about your order

Send marketing communications, where you have consented, about new products and offers

Improve our website and services

6. Data Sharing

We may share your information with:

Our internal team, on a need-to-know basis

Launch CRM, our website and CRM platform provider, built on GoHighLevel

Delivery and courier providers, to fulfil your orders

Payment providers, to process payments securely (we do not store your full payment card details)

We will not sell your personal information to third parties.

7. International Transfers

Our website and CRM platform (Launch CRM, built on GoHighLevel) may process and store data on servers based outside the UK, including in the United States. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information in line with UK data protection law.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.

9. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

10. Your Rights

Under UK data protection law, you have the right to:

Request access to the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data

Request that your data be transferred to you or another provider (data portability)

Object to how we process your data

To exercise any of these rights, please contact us at [email protected].

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO):

Telephone: 0303 123 1113 Website: ico.org.uk

Last Updated: 11 September 2026